If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Artisan Tack’s relationship with you in relation to this website.
The term ‘Artisan Tack’ or ‘us’ or ‘we’ refers to the owner of the website whose, registered in Irvine, Orange County, California. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which is not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without Artisan Tack’s prior written consent.
We accept the following forms of payments:
- Credit Cards (Visa, Master Card, Maestro, Discovery and American Express)
- Debit Cards
Returns
Artisan Tack accepts returns within 14 days of customers receiving their order. Before returning your order, contact our customer service. After receiving a Return Authorization (RA) pack and ship your return item to us. Customers are responsible for all return shipping charges, including returning custom or duty fees for international returns. Please note, we do not issue return labels for any item(s).
Refunds
Artisan Tack will issue our customers a full refund on all unused and undamaged items, except saddles, returned within our 14 days return policy from the date of purchase. Refunds will be processed to the original account and method of payment. Otherwise, we can issue a store credit, good towards any new purchase. All refunds will be issued back in full, however, shipping fees are not refundable. All returns are processed in one-week time from when we receive your return. Your credit card company may take up to two billing cycles for returns to be posted on your account. Refunds are made in the same way payment was received.
Saddle Return Policy
Saddles in new and resalable condition must be returned within 14 days of receipt. A 20% restocking fee will be deducted from the customer’s refund. Used or damaged saddles will not be accepted as returns.
Customer Service
Phone: (949) 427-0416
Email: [email protected]
Business Hours
Monday – Saturday: 8 a.m. PST – 6 p.m. PST
Sunday: Closed
Online Orders: 24 hours a day, 7 days a week