Returns
Artisan Tack accepts returns within 14 days of customers receiving their order. Before returning your order, contact our customer service. After receiving a Return Authorization (RA) pack and ship your return item to us. Customers are responsible for all return shipping charges, including returning custom or duty fees for international returns. Please note, we do not issue return labels for any item(s).
Refunds
Artisan Tack will issue our customers a full refund on all unused and undamaged items, except saddles, returned within our 14 days return policy from the date of purchase. Refunds will be processed to the original account and method of payment. Otherwise, we can issue a store credit, good towards any new purchase. All refunds will be issued back in full, however, shipping fees are none refundable. All returns are processed in one-week time from when we receive your return. Your credit card company may take up to two billing cycles for returns to be posted on your account. Refunds are made in the same way payment was received.
Customer must provide a copy of the return shipping receipt that includes tracking number. No refunds will be issued without a return shipping receipt that includes a tracking number.
Saddle Return Policy
Saddles in new and resalable condition must be returned within 14 days of receipt. A 20% restocking fee will be deducted from the customer’s refund. Used or damaged saddles will not be accepted as returns.
Customer Service
Phone: (949) 427-0416, Please leave a message if we can not answer your call. We will return your call ASAP.
Email: [email protected]
Business Hours
Monday – Friday: 8 a.m. PST – 6 p.m. PST
Saturday and Sunday: Closed
Online Orders: 24 hours a day, 7 days a week